To shed some light on this, i'll relay a personal experience. I had buried my XJ in my own back yard bad. And I mean BAD. Quicksand bad. I beat on my Superwinch for over an hour. Countless pulls againt a 3ft embankment that had the nose of the XJ stuffing down and into it instead of up and over. The kind of pulls that break winch cables. At one point, the winch motor started to sound a bit different. Not scary different, but just made a different tone to it than i had remembered. Now keep in mind the winch was still functioning, and it did get me out even after running it hard for another 30 minutes with the new noise. I called Detours, who placed a call to the guys over at Superwinch. Within an hour, I had an RGA warranty number, and was told to get it over to them. No questions asked. Not even what i was doing, or did I stall it 20 times. Nothing. Just "Send it on over and we'll fix it up".
So I pack it into the trunk of the Kia, and take a ride over. Some of the nicest guys over there. We had a chat about wheelin'. They showed me some of their own rigs. I got to meet one of the R&D engineer guys. Very cool. So I leave the winch with them, and then say we'll give you a call when we take a look at it. 11AM the next morning i get a call. Winch is all set, come pick it up. No charge. 11AM THE NEXT MORNING!
Moral of the story. I blew up a Mile Marker E8000 with less than 18 months and 50 pulls. It left me stranded in a HUGE mud whole up at the Farm. Chucked it into the garbage and have never looked back.
The guys at Superwinch were super cool. Can't thank them enough. :wink: